Support

Support Channels

If you are experiencing an issue with Loome, we have a number of support channels available to you.

Email Us

You can contact us via email at support@loomesoftware.com.

Note

Learn more about support for the Loome agent here.

Book a Support Session

Need personalized assistance? Our dedicated support team is ready to help you get the most out of your Loome platform. Whether you’re encountering a technical issue, need guidance on best practices, or want to explore advanced features, we’re here to support your success.

Simply book a convenient time that works for your schedule. The Loome Support Team are here to help you with any questions you may have about our platform. You can book a time that suits you, as many times as you need! Our sessions are designed to be flexible and focused on your specific needs.

Read Our Docs

And of course, here on our docs site we endeavour to provide as much information as we can to enable you to use our products. Our extensive online support documentation provides you instructions on all of our Loome modules. Select the relevant module from the left-hand menu. Alternatively you can search for a particular topic or area of interest at the top-left of the page.

You can also check out the knowledge base to learn how to resolve any possible issues.

Response Times

All our channels provide a response time within one business day of lodging an issue.

If you require a specialized support plan, please contact us via support@loomesoftware.com to discuss.